Policies

Policies

We want your CSA experience with Pasture & Plow to be smooth, transparent, and fair. Please review our policies before joining.

Refunds & Cancellations

  • CSA memberships are a season-long commitment. Because we plan, plant, and harvest based on membership numbers, we cannot offer full refunds once the season begins.

  • If you move or experience an emergency, please contact us—we’ll do our best to work out a fair solution.

Skipping Weeks

  • Members may skip a week with 48 hours’ notice before delivery/pickup.

  • Options:

    • Credit toward a future box

    • Donate your box to a local family in need

    • Double up the following week

Delivery & Pickup

  • Pickup: Free at designated community locations.

  • Delivery: $8 flat fee within the OKC metro.

  • Missed pickups/deliveries are non-refundable, but we’ll help you find the best solution.

Product Substitutions

  • CSA boxes are seasonal and farmer’s choice. We cannot guarantee specific items each week.

  • If an item is damaged or missing, let us know—we’ll replace it the next week or add credit to your account.

Chicken Packages

  • Included butchering is free for member chicken packages.

  • Additional chickens can be purchased at a discounted member price, with reduced butchering fees.

  • We cannot accept returns on meat products once delivered (food safety regulations).

Food Safety

  • Produce is washed in the field, but we recommend rinsing again at home.

  • For chicken deliveries, please refrigerate or freeze promptly. If you’re not home, leave a cooler with ice packs to keep items safe.

Privacy

We respect your privacy. Member info is used only to manage your CSA and will never be sold or shared.

Terms of Service

By joining, you agree to the above policies. CSA membership is a shared commitment—your support helps us plan, grow, and harvest with confidence for the season.